Last Updated: February 13, 2026

SECTION 1 – OVERVIEW

This website is operated by Neko Soluciones S.A.S. Throughout the site, the terms “we”, “us” and “our” refer to Neko Soluciones S.A.S. By visiting our site and/or purchasing customized products from us (including but not limited to sublimation, embroidery, and DTF printing), you engage in our “Service” and agree to be bound by the following terms and conditions.

SECTION 2 – INTERNATIONAL TRADE & IMPORT DUTIES

For customers purchasing from the United States, you acknowledge that you are the Importer of Record. You are solely responsible for all customs duties, import taxes, and local sales taxes imposed by U.S. authorities. Neko Soluciones S.A.S. is not responsible for shipping delays caused by customs inspections or international carrier issues.

SECTION 3 – CUSTOMIZED PRODUCTS

All products customized via sublimation, embroidery, or DTF (Direct to Film) printing are made-to-order and unique. Because these items are personalized, no returns, refunds, or exchanges will be accepted for reasons such as incorrect size selection, change of mind, or design preferences. Returns are only eligible in the event of a proven manufacturing defect or a significant error made by Neko Soluciones S.A.S.

SECTION 4 – WARRANTY DISCLAIMER (“AS IS” CLAUSE)

THIS PRODUCT IS SOLD ‘AS IS’ WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Neko Soluciones S.A.S. does not warrant that the quality of any products, services, or information purchased will meet your subjective expectations. We do not guarantee the durability of prints or embroidery if care instructions are not strictly followed by the user.

SECTION 5 – BINDING INDIVIDUAL ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS YOUR RIGHT TO FILE A LAWSUIT IN COURT.

• Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the purchase of any product shall be resolved exclusively through binding individual arbitration. You and Neko Soluciones S.A.S. waive the right to a trial by judge or jury.
• No Class Actions: You agree that you may bring claims against Neko Soluciones S.A.S. only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
• Prohibition of Grouping Claims: The arbitrator shall not have the authority to consolidate or group the claims of more than one person or party against Neko Soluciones S.A.S. under any circumstances. The arbitration shall be strictly limited to your individual dispute.

SECTION 6 – LIMITATION OF LIABILITY

In no event shall Neko Soluciones S.A.S., our directors, officers, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind. Our maximum liability shall not exceed the actual amount paid by you for the specific product in dispute.

SECTION 7 – SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.

SECTION 8 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Colombia, without prejudice to the Arbitration provisions established for international customers in Section 5.

SECTION 9 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Neko Soluciones S.A.S.

Email: nekokids26@gmail.com

Address: CC Shangai Local 466, Medellin, Colombia.